ITP MAINTENANCE PROGRAM

All new systems purchased are protected with a one (1) year parts and labour warranty. This covers all costs related to the malfunction of the telephone system you have purchased.

Response Times

• Emergency Service Calls: 2 Hour emergency response time. Normal Service Calls: 24 hour normal response time;
• Move, Additions, Changes: 5 working days response

Response times are guaranteed for clients with a Maintenance Agreement and have priority status over any other service call that is placed by other clients without a Maintenance Agreement. Maintenance Agreements Rates include travel time, weekends and administration fees.

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NO HIDDEN COSTS

Service Maintenance Plan
Our full service warranty ensures your peace of mind. ITP's staff of service technicians are on call 24 hours a day, 365 days a year. If and when required, further back up support is also available from the manufacturers of the product we supply. Without a Service Maintenance Agreement, service calls are invoiced on a Time and Material basis.