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When it comes to communication services for your business, we've got it all. From our Local Line and Long Distance services, Flexible Billing plans and user-friendly features, we'll provide you with every imaginable option to simplify your telecommunications issues and allow you to focus on important things – like servicing your customers.

LOCAL TELEPHONE LINES

With just a simple phone call or a request through our online 365 Communication Centre, we'll promptly install phone lines and related services that guarantee you'll be "open for business" without delay.

Account Codes
Confused by your phone bill? your company can keep track and allocate calls by location, by user, by division and by customer through the use of optional account codes. Codes can even be arrange to work with your existing accounting procedures.

Flat Rate Billing
Worried about the time of day? At ITP we understand that saving money around the clock is top priority. With our Flat Rate Billing plan, you can continuously save money, even after regular working hours.

Flexible Billing
Organize your company's calling costs. Have the comfort of choosing to receive a consolidated invoice at you head office, or have separate invoices sent to each office. Your calls will always be totalled nationally to maximize your discounts.

Corporate Calling Card
We know that work can follow you home or around the globe. That's why ITP offers instant access to the ITP network outside the office. Services available throughout North America and numerous international locations.

LONG DISTANCE SERVICES

Toll-Free Call Information Services – Providing valuable data about your customers

Call Information Services help you get the most from your toll-free service by providing instant data on customers as they call, and by letting you use several different toll-free numbers, all terminating at one location.

Dialed Number Identification Service (DNIS) identifies for your agents which of your toll-free numbers has been dialed. That way, you can use several different numbers at the same time, answered by the same call centre. You can use different toll-free numbers for many purposes, such as to track the response rates to different advertising efforts.

Calling Line Identification (CLID) provides the number of the customer who is calling. It can be linked to a customer's computer record, providing the agent with immediate identification and profile of past transactions. This saves both agent and customer time, and leaves the caller with the feeling of being a valued customer.

TeleManager is an added ITP feature that gives you the power to make the most of your toll-free services. It provides you with information to detect and minimize the misuse of long distance and fraudulent calling. And because every business is unique and every department has its own analysis and reporting needs, TeleManager is flexible enough to give you your information in the following media: CD-ROM, disk, magnetic tape or paper.

Toll-Free Call Routing Services – More responsive, personalized customer service

Call Routing options from ITP enable you to configure your toll-free services to make optimum use of your resources. We strive to ensure that all your customers get the high level of customer service they demand.

Area Code Routing lets you route calls from difference parts of the country to the nearest call centre. Or route them internally to agents handling assigned regions. Calls divided by territories are easier to manage, and your agents have a better opportunity to get to know your customers.

Time of Day Routing lets you offer your customers extended calling hours by taking advantage of different time zones. For example, a Halifax centre could handle western calls until the Vancouver centre opens, and Vancouver could take the Atlantic region when Halifax closes for the day.

Day of the Week Routing allows you to offer seven-day calling economically. Route calls on slow traffic days - for instance, weekends - to one or two centres, rather than keep all locations open.

Day of the Year Routing provides for special arrangements on certain days - such as holidays - and can be scheduled up to 13 months in advance.

Call Allocator systematically routes calls to various locations on a percentage basis. You can predetermine call load and the network will apportion calls according to your present percentages. For instance, you could allocate 10% of calls to a Halifax centre, 20% to Montreal, 30% to Toronto, and 40% to Vancouver.

Exchange Routing recognizes a caller's area code and local exchange (the first three digits of a phone number) for even finer geographical segmentation. For instance, downtown exchanges could be routed to one call centre, and suburban numbers to another.

Local Area Administration will administer any telephone-company-initiated changes to the NPA-NXXs in a customer's routing arrangement for local calls.

Call Recognition Routing recognizes full 10-digit phone numbers enabling you to route your most valued customers to the appropriate agent for special treatment.

INTERNET / DATA SERVICES

Does your computer mouse crawl like a sick rat? Consider ITP's superior Internet / Data services. Give your company the world wide edge it's been looking for.

Worried about Internet connection problems? ITP will provide you with a reliable connection for your company's Internet applications.

Frustrated with the complications of a shared hosting service? ITP provides advanced Internet applications through your very own Internet Service Provider.

Wondering about accessibility? ITP offers direct access to seven major North American Network Access Points through a Tier 1 service provider.

Through our ISDN PRI / BRI services, we provide the most cost effective, feature-rich service anywhere in Canada. Some of our advanced features include:

High Speed Internet Access
No more waiting. Our ISDN BRI connection provides your company with high-speed access to the World Wide Web.

Unlimited Two-way Connectivity
We've got it all. ITP supports a wide variety of calling applications including local PSTN, toll-free and long distance.

Calling Name and Number Display
Wonder who's calling? Wonder no more. Have the option of always seeing the name and number of your caller.

Local Tie Trunk
Talk about convenience. A pre-packaged feature of the ISDN PRI service is a connection between two branches in the same city without sustaining any tie trunk mileage.

Access to Services
In need of assistance? ITP can provide your company convenient access to 411, 611, 711, 911 and Local Operator Services.

Direct Inward Dialing
Want that specific someone to reach you instantly, Have the option of allowing certain callers to contact you directly without having to go through the main answering receptionist or automated attendant.

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TRAINING DEPARTMENT

Updated information forthcoming.

SERVICE REQUESTS /TECHNICAL SUPPORT

To ensure that your telecommunication systems are running smoothly, ITP is open for business 24 hours a day, 7 days a week, 365 days a year.

To ensure that your telecommunication systems are running smoothly, ITP is open for business 24 hours a day, 7 days a week, 365 days a year.

Visit our 365 Communications Center to find out how you can instantly access the information you need or make a specific request from our Technical Assistance Center.

MAINTENANCE PROGRAM

All new systems purchased are protected with a one (1) year parts and labour warranty. This covers all costs related to the malfunction of the telephone system you have purchased.

Response Times

• Emergency Service Calls:2 Hour emergency response time. Normal Service Calls: 24 hour normal response time;
  
• Move, Additions, Changes: 5 working days response

Response times are guaranteed for clients with a Maintenance Agreement and have priority status over any other service call that is placed by other clients without a Maintenance Agreement. Maintenance Agreements Rates include travel time, weekends and administration fees.

NO HIDDEN COSTS.

Service Maintenance Plan
Our full service warranty ensures your peace of mind. ITP's staff of service technicians are on call 24 hours a day, 365 days a year. If and when required, further back up support is also available from the manufacturers of the product we supply. Without a Service Maintenance Agreement, service calls are invoiced on a Time and Material basis.

For more information about our maintenance program please contact us directly.

PROFESSIONAL VOICE AND DATA CABLING

We offer professional installation of Cat 3 (Voice), Cat 5e (Data or Voice) cabling, racks, patch panels, phone blocks and other related items. During our cabling runs we pay close attention to the important details that could affect the performance of your cables.

After installation, we adequately test our cabling and then document your data and voice jack locations for your convenience.

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